Privacy and security


This privacy policy explains what personal information is collected through this Web site, how that information is used, to whom it’s disclosed, and how it’s safeguarded. This policy applies only to personal information collected through the Web site, microsites, and mobile sites of Groupe Castiv Media Inc that display or link to this policy. By « personal information » we mean your identifying information (like name, home address, and email address), and possibly descriptive information (like tastes and preferences) if coupled with your identifying information (« personally identifying information »). We may refer to Groupe Castiv Media as « we, » « us, » or « our » throughout this privacy policy.
 
WHAT PERSONAL INFORMATION IS COLLECTED AT OUR WEB SITE AND HOW IS IT USED?
 
1. Information Collected Directly from You and Others through this Site
 
We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, and sizing information.
 
This information is collected at various places: for instance, when you check out with your online order; subscribe to mailers, email offers, and mobile messaging offers; participate in surveys, contests, or sweepstakes; or interact with special-event or program offers.
 
We collect information about you. And, when you provide it, we collect information about those you know. For example, we collect your gift recipient’s contact information to process your gift orders. We use this information to do things like:
 

  • Process your online orders.
  • Open an online account at your request.
  • Personalize your online experience with content and offers that are tailored to your interests.
  • Provide customer service, whether it’s responding to a request or following up on an order.
  • Include you in surveys and contests.
  • Facilitate networks of online social activity centered around our products and services.
  • Manage and develop Groupe Castiv Media’s business and operations.
  • Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment.
  • Market our products and services (for instance, by adding you to our email or mailing list when you make an online purchase).

 
We enable you to post your content, such as comments, product reviews, images, and other content on sites like our Customer Conversations and Stories. This content may include your comments, product reviews, audio, video, and similar content. If your content complies with our rules and terms of use, any portion of it may be published on our Web site(s), and in our stores, emails, online marketing, mailers, and other media. This published content could identify details concerning you.
 

  • Facilitate networks of online social activity centered around our products and services.
  • Manage and develop Groupe Castiv Media Inc. and operations.
  • Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment.
  • Market our products and services (for instance, by adding you to our email or mailing list when you make an online purchase).

 
We enable you to post your content, such as comments, product reviews, images, and other content on sites like our Customer Conversations and Stories. This content may include your comments, product reviews, audio, video, and similar content. If your content complies with our rules and terms of use, any portion of it may be published on our Web site(s), and in our stores, emails, online marketing, mailers, and other media. This published content could identify details concerning you.
 
2. Information We Observe or Collect through Technology
 
a. Navigational Information
 
When you visit this Web site, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn’t contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
 
b. Cookies
 
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your Web browser on your computer. It’s used to do things like see how you navigate our Web site, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
 
c. Information Others Observe or Collect through Technology
 
Third-party service providers help us analyze our visitors’ site and purchase preferences, and may help us deliver ads to you about our products through banner ads when you visit other web sites (often referred to as « online network advertising »). The following provides more information about these service providers and the choices you have with respect to their services.
 
HOW DOES THIS WEB SITE INTERACT WITH THIRD-PARTY WEB SITES AND CONTENT?
 
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don’t endorse, or generally have any affiliation with, these third parties. And we don’t control and aren’t responsible for their Web practices. Whether their content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, those service provider’s terms, conditions, and privacy policies govern your online experience (unless there’s a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
 
Here’s a partial list of the sites or content of these third parties:
 
1. Interactive Maps
 
We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo! There you can get quick location, driving, and contact information for our stores.
 
2. Sweepstakes, Contests, and Survey Sites
 
We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you’re still in our Web site environment. In these cases, the third-party’s privacy policy may apply to any personal information you provide in connection with the event. So please take note of who’s running the event in question; and the terms, conditions, and policies that apply.
 
3. Social Networking or Other User-Generated-Content Sites, and Other Websites
 
We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even « single-sign on » to these sites. The third-party’s privacy policy applies to any personal information you provide at these sites.
 
WHAT CHOICES DO YOU HAVE OVER HOW YOUR INFORMATION IS USED?
 
1. Email
 
If at any time you’d like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message This will stop future email offers from us, but won’t stop operational or transactional messages such as email confirmations of your online orders, or customer service communications.
 
2. Cookies and Online Network Advertising
 
You may always choose to block cookies or even clear cookies from your computer. Simply follow your browser’s instructions on how to block and clear cookies. Note that blocking cookies may not block the « first-party » cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site, and enable us to deliver our ads on our site (as opposed to ads on an online advertising network of third-party Web sites). Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Web sites rely on their cookies to provide you with services or features that you have requested or expect.
 
WHAT IS THE POLICY FOR VISITORS FROM OUTSIDE CANADA?
 
This is a Canadian Web-commerce site. This privacy policy governs the information collected at this site irrespective of where you’re located when you access it, browse it, interact with it, and make purchases through it (including those that are shipped to addresses outside Canada). This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. Moreover, Canadian governmental bodies that have jurisdiction (e.g., the courts and law enforcement agencies) may be entitled to access your personal information.
 
HOW DO WE SECURE YOUR INFORMATION ON OUR SITE?
 
This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that’s transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, 4.0 versions or higher of Netscape Navigator, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox, and versions 1.2 or higher of Safari.
 
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
 
WHOM MAY YOU CONTACT WITH QUESTIONS OR CONCERNS?
 
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at castiv@castiv.com