Return policy


If you are not satisfied with a product you bought at castiv.com, for whatever reason, it is possible to return it for refund within 10 days of receipt (30 days for an exchange). You must first advise us by email: castiv@castiv.com will provide you with a RMA number. No returns will be accepted without having previously obtained a RMA number. The product must then be returned in its original packaging (in perfect condition for resale) with its receipt and a small note for the reason of the return and your RMA number. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions.
 
Please note that all items will be reimbursed within 7 days of receiving the product (shipping fees excluded). For products with shipping included, shipping will be charged to cover the original shipping fee. You must also cover the cost of returning the product. Shipping fees will be refunded only if the return is a result of our error.